Question for you Jim,
Does management feel any need to, or see any purpose in tracking and reporting which CSRs access the wiki and when? Or is it intended strictly to be a resource for the CSRs?
I ask because we have clients who track their emp...
We're using a limited-edit internal wiki for our customer service reps to be able to access real time information about our organization's policies, schedule, pricing, etc. It's worked fairly well. In the past, our CSR's have not felt completely "...
Learn Trends, ISA and Training Magazine Network present:
Details on Speakers and Topics
The Future of the Business of Learning
Corporate training departments and training companies are facing challenging times. It’s clear to thrive they need to...
I'd like to add a fourth question to this thread if I could (consider it a precursor to question A): are employees taking/given the time to create the content? We have a lot of peer-to-peer learning initiatives in the works: one challenge we face ...
Thanks for the reply Peter.
We must be getting close indeed -- using social collaboration to create training/learning materials. I'll bet someone more poetic than I could jumble that sentence around a bit and come out with the perfect mission sta...
Hi Nick,
On a professional level, I've struggled with the topic of p2p learning within corporate environments.
My company continues to be drawn into the cultural clash caused by the promise of social learning and it's integration with other blen...
Hi Nick,
Our company has found success in a "limited edit" wiki. Each team has their own space in the knowledge base that pulls in calendars of events and shift rotations as well as all of the information necessary to perform their job function. ...
George Siemens has organized the following event:
Launch Session
Social. Networks. Learning. Organizations
Social learning and social networks continue to grow in prominence in corporations, organizations, and universities. The impact of netwo...
As we all know, there's a lot of hype and discussion around integrating elearning platforms with web 2.0 collaboration tools. I'd like to put on hold all arguments about best practices and ask you to share your real-life examples of collaborative ...
With your interest in Education Technology and LMSs, I recommend you take a look at Wiziq's virtual classroom and authorstream's power point presentation platform. Both are web based platforms, have a bunch of features and free basic service. Here’s a public class recording you might find of interest.